IMPORTANT INFORMATION ABOUT CRYSTAL GALLERIES
We are sorry to have to let you know that a serious fire broke out at our premises at the weekend resulting in substantial damage to our building.
Fortunately nobody was hurt however we have lost our Production workshop, offices and main warehouse.
For customers who have placed orders with us, we are so sorry that you may be affected by this. We are in the process of restoring our customer data so we can contact you as soon as possible to discuss any orders your have with us.
We have a business continuity plan in place which includes a contingency for setting up production in some temporary premises. We are working on this now and hope to have some initial production in place, albeit limited, very soon.
As you’d expect we want to limit the impact that this situation has on our customers as best we can and minimise any disappointment.
We expect to be very busy on Tuesday 6th April with contact from our customers and we we will also be working remotely. We have therefore set up dedicated phone lines so we can prioritise your call.
If you have an order with us please call our dedicated order line on 01642 207313
If you have a general enquiry please call us on 01642 225799
Please rest assured that we will be doing absolutely everything possible to restore our operations as quickly as we can. In the meantime we will strive to deliver the best possible service to you that we can, during what is going to be a challenging time.
Thank you in advance for your patience and understanding and we will be in touch again shortly.
On behalf of Jeremy and Jo Lowes