CUSTOMER UPDATE – 29TH APRIL 2021
Further to our last update on the 16th April, in relation to the serious fire that broke out at our premises over the Easter Bank Holiday weekend, we are pleased to be able to report that the upscaling of our sandblast engraving production has gone well and we fully anticipate being able to resume full production within the next 4 weeks.
We are still working on increasing output for our other decoration techniques, drop ship one off orders and stencil production and would ask you to let us know your requirements and we will look to work with you to meet your needs.
Our suppliers have assisted us enormously by pushing our orders to the front of the queue and we have many shipments already on their way to us by sea and by road that will arrive in the coming weeks and months.
Likewise, all of our customers have been amazingly supportive and worked with us to offer or use alternative products whenever possible. We are eternally grateful for all of your loyalty and support which has helped us get through the extremely difficult time since the fire.
If you wish to call us then please do so on 01642 225799 and one of our Customer Service Team will be happy to help you.
Thank you for your continued patience and understanding during this challenging time.
On behalf of Jeremy and Jo Lowes